Found Description
The opportunity
The Customer Financial Concierge team plays a vital role in welcoming and supporting both new and existing residents and their families as they begin their journey with BVAC. With a focus on timely, professional, and compassionate service, the team provides guidance throughout the resident contracting process and ensures a smooth, positive experience.
As a Customer Relationship Concierge, you will be the key connection point for customers and our homes, supporting them through the process of selecting and entering residential aged care. You’ll work closely with the Customer Experience team and Service Operations to implement strategies that attract and secure new residents, contributing directly to the growth and success of our services.
How will I help?
- Lead and support all financial aspects of the resident onboarding journey, including fee discussions, means‑testing guidance, accurate and compliant Resi...