Customer Relationship Advisor

Permanent, Full Time (37.5 hours per week)

Are you the right applicant for this opportunity? Find out by reading through the role overview below.

At GCH, we’re more than just a housing provider – we’re a people‑first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you’ll be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucestershire.

We are now seeking a Customer Relationship Advisor to take ownership of customer issues at the first point of contact, be it via telephone, social media, email or the GCH website.

You’ll provide a great customer experience to all customers that is focused on listening and exercising autonomy to find suitable solutions. You’ll resolve, wherever possible, customer enquiries relating to all common aspects of the customer lifecycle (lettings, tenancy enquiries, rents, and low level anti‑social behavi...