Customer Relations Specialist (Enterprise Accounts)

Walk-in at HCLTech for Senior Customer Support at Ambattur on 2nd Jul 26:

Scope of the Role:

- Assisting the account managers

- Generating the Sales Report, work on CRM tools like Oracle, Salesforce.

Key Roles and Responsibilities:

- Performing data analysis for generating reports periodically

- Work on account related Queries at backend

- Work on CRM tools like Oracle and Salesforce in backend

- Meeting SLA and TAT

- Meet the attendance target

- Meet the internal Quality scores

- Maintain a high level of professionalism with account manager / customers.

Skill Set Required:

- Knowledge in MS Excel and PowerPoint

- Strong/Good written communication skills

- Ability to multitasking effe...