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Customer Relations Specialist

2GO Group

cagayan de oro, northern mindanao, Philippines Full-time June 17, 2026

Found Description

Here’s the difference you’ll make

What you’ll do (your mission)

  • Ensures that target metrics/standards are met.
  • On-time and accurate logging of all incoming / outgoing calls in Call Log Monitoring System (CLMS).
  • Creates on time and accurate booking request from clients (Phone In / Walk In).
  • Seeks approval from the authorized department for the following:
    • Collect Destination (COD) payment of Rolling and Perishable Cargoes.
    • Dangerous Cargo.
    • Out-of-Gauge Cargo.
    • Rolling Cargo with 6 inches and below ground clearance.
    • Serviceable Areas.
  • Sends request to FDT to pre- advise to come bookings to be included in Loadlist.
  • Reguides booking if cargoes will not meet Loading Closing Time (LCT).
  • Facilitates booking amendment and cancellation request with supporting Ancillary Service Request Form (ASRF) for On-Account customers.
  • Sends priorit...

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