Customer Relations Specialist (B2B)

About the Role

The Customer Relations Specialist is responsible for managing B2B customer relationships while driving the growth of service contract sales. This role focuses on ensuring high levels of customer satisfaction through effective coordination with internal teams and timely handling of service requests, maintaining current service contract customers, and converting existing Technogym customers into service contract holders.

Key Responsibilities

Customer Relationship Management

• Build and maintain strong, long-term relationships with B2B clients
• Act as the primary point of contact for customer inquiries, concerns, and service requirements
• Ensure customer expectations are clearly defined and consistently met
• Proactively follow up on customer feedback and drive improvement actions
• Foster trust and long-term customer loyalty

Contract Service Sales & Account Management