Customer Relations Officer - Emiratis

Location: Dubai, UAE (Multiple Healthcare Centers)

Employment Type: Permanent

Working Hours: 8-hour rotating shifts (including night shifts / 24-hour coverage)

Working Days: 5 days per week

Job Purpose

The Customer Relations Officer is responsible for delivering high-quality front-line customer service within healthcare centres. The role ensures smooth patient experience through handling inquiries, registrations, appointments, and general service support in a fast-paced, 24/7 healthcare environment.

Key Responsibilities

• Greet and assist patients and visitors in a professional and courteous manner
• Handle patient registration, appointment scheduling, and service inquiries
• Provide accurate information regarding services, procedures, and processes
• Ensure smooth patient flow and support daily front desk operations
• Coordinate with internal departments to resolve patient requests ef...