CUSTOMER RELATIONS OFFICER (CRO)

Customer Relations Officer (CRO)

The primary role of a Customer Relations Officer (CRO) at an HDB Building Service Centre (BSC) is to serve as the main point of contact for residents regarding project-related matters, primarily housing defects and resident feedback. The CRO is responsible for ensuring that all issues are addressed and resolved in a timely manner.

Key Roles and Responsibilities:

Resident Liaison & Feedback Management

• Service Centre Management : Attend to and resolve residents' feedback, complaints, and general phone/walk-in enquiries at the BSC.
• Relationship Building : Establish and maintain strong working relationships with residents contractors, and HDB stakeholders.

Defect Management & Coordination (DLP Phase)

• Data Entry & Recording : Maintain proper hardcopy and online documentation/recordings of defects via the manda...