Customer Relations Assistant

Responsibilities

• Responsible for overseeing overall day to day operation and assuring the achievement of overall TDSP Target for Customer Relations on a quarterly and yearly basis.
• Consolidating Mancom report on a monthly basis
• Conducting Customer Satisfaction Summary report and meeting to all process owners for their awareness and continuous improvement
• Communicate with TMP for any urgent matter that may arise into complaint
• Controls availability of the CROs needed forms and supplies
• Handles customer inquiries and feedbacks from social media page and endorses it to related department
• Creates C4C tickets for complaints and inquiries received from various channels and updates the tickets until its closure
• Elevates complaint that needs assistance to TMP CRD
• Serve as the frontline of communication and representative to government agencies particularly (DTI) for any concerns that may arise...