Customer Readiness Assessment Coordinator

About the Role

We are looking for a highly organized and proactive CRA Coordinator (Customer Readiness Assessment Coordinator) to support the successful delivery of customer-facing technology initiatives. In this role, you will coordinate cross-functional teams, facilitate project readiness, and ensure technology changes are thoroughly planned, tested, and supported before deployment.

You will serve as the central point of coordination between project teams, infrastructure, support, security, and business stakeholders to ensure every rollout delivers a seamless employee experience.

Key Responsibilities

Project & Process Coordination

• Coordinate Customer Readiness Assessment (CRA) activities from project intake through deployment.
• Guide project teams through each phase of the readiness process and ensure required documentation is completed.
• Schedule and facilitate readiness reviews, project meetings, and stakeholder disc...