Customer Quality Manager (Mexicali)

The Customer Quality Manager is responsible for recommending and implementing operating practices related to customer satisfaction and retention. He/she is responsible for customer relationships and transactional opportunities related to the resolution of concerns. The role serves as the primary interface for various levels within the customer and AE environment to resolve matters related to quality/risk of product, internal processes and procedures that impact customer satisfaction. The role manages the customer relationship as related to customer satisfaction, quality expectations, process controls, and delivery expectations. Responsibilities also include negotiations on business critical matters by coordinating input with cross‑functional groups, and external customers and subsequently has the authority to make recommendations on matters of significant impact on company authority to deviate or proceed with actions related to overall customer and AE satisfaction.