Found Description
At **Ergeon**, we're transforming the home improvement industry. With over 30,000 happy customers across 40% of U.S. households and an NPS of 72, we've proven that quality, transparency, and exceptional customer experience make a real difference. Now, we're looking for a **Customer Project Manager** to help us deliver that same excellence at scale.
**About the role**
As a Customer Project Manager, you'll take full ownership of customer projects from start to finish—including escalated and complex cases. You'll be the key link between customers, installers, and internal teams, ensuring everything runs smoothly. This is a high-impact role with real responsibility: you'll help improve our processes, coach junior teammates, and play a critical part in shaping the customer journey.
**What you'll do**
- Independently manage multiple customer projects, including handling escalated and complex cases.
- Own escalations to resolution, collaborating cross-functionally (engineering,...
**About the role**
As a Customer Project Manager, you'll take full ownership of customer projects from start to finish—including escalated and complex cases. You'll be the key link between customers, installers, and internal teams, ensuring everything runs smoothly. This is a high-impact role with real responsibility: you'll help improve our processes, coach junior teammates, and play a critical part in shaping the customer journey.
**What you'll do**
- Independently manage multiple customer projects, including handling escalated and complex cases.
- Own escalations to resolution, collaborating cross-functionally (engineering,...