Customer Project Manager

Customer Project Management (CPM) ensures customer projects / programs are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.
 

• Manages complex customer programs or projects, ensuring delivery within defined product/service scope, budget, and quality, often with medium to high risk.
• Ensures all project and operational management adheres to Nokia's Mode of Operation (MoO), BG/BL guidelines, and the methodology.
• Responsible for comprehensive project planning, including change management (cost, scope, ...