Customer Program Management Specialist

Job Title

Customer Program Management Specialist (Job Code: SPE-OPS-CPM)

Responsibilities

• Works as a member of team responsible for day‑to‑day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule – develop action plans to correct out‑of‑plan conditions.
• With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
• Strong participation in pricing/bid preparation and the development and management of contract terms.
• Manages and monitors customer satisfaction day to day and formally through customer surveys, self‑assessments, complaint management, problem resolution and satisfaction management.
• Communicates frequently with customers to help ensure satisfaction with the company and the products.
• Co‑ordinates and hosts regular/as‑nee...