Customer Program Management Specialist

Location

Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Johor
City: Johor Bahru

Summary

You will act as the primary liaison between customers and the production team. Your mission is to ensure orders are processed accurately, production stays on schedule, and any supply chain hiccups (like material shortages) are resolved before they impact the customer.

Detailed Description

• Order & Inventory Management: Monitoring customer orders from entry to delivery, including managing E&O (Excess and Obsolete) materials to minimize waste.
• Problem Solving: Troubleshooting issues related to EDI transmissions (electronic data exchange), production delays, and material shortages.
• Reporting & Analytics: Preparing detailed performance metrics, including On-Time Delivery (OTD) , forecasting accuracy, and yield reports.
• ...