Customer Operations Team Manager Role

Join us as a Team Manager for Workforce Management in Woodbridge, specializing in customer operations. Manage capacity planning and ensure service level optimization.
In this position, you will lead the Customer Operations team focusing on workforce management strategies that directly impact service delivery. You will be responsible for coaching staff, monitoring service levels, and implementing processes to enhance both internal efficiency and customer satisfaction.
Key Responsibilities:
• Oversee coaching and evaluations for workforce team members
• Deliver workforce planning and support operations efficiently
• Administer and manage workforce management software
• Collaborate with HR and union stewards on employee relations
• Monitor channels and report on performance metrics
Requirements:
• Bachelor’s degree or equivalent experience
• 3-5 years in leadership roles
• Minimum of 2 years in customer operations
• Previous workforce management experie...