Customer Operations Team Lead

TELUS Digital, based in Makati, Philippines, is seeking a Team Leader to oversee a team of Customer Service Representatives (CSRs). The role primarily involves managing team performance, conducting coaching and mentoring sessions, and ensuring that all team members meet their performance metrics.

The ideal candidate will have strong leadership skills and a proven ability to analyze team dynamics and implement strategies for improvement. This position promises opportunities for professional growth in a dynamic work environment.