Found Description
Customer Service Support
Duration : 3 months
Work Location: Hamilton, ON
Main Tasks and Responsibilities:
• Working on-site at a customer’s location:
o Monitor service requests, work orders and escalations to ensure a timely resolution
o Communicates service updates and provides status reports to customers and leadership teams.
o Manage urgent service situations and prioritize critical customer needs effectively.
o Ability to maintain accurate asset records, documentation, lifecycle information within the asset management system.
o Assists with project coordination tasks associated with diagnostic imaging and biomed system replacement, including meeting preparation and scheduling.
o Assists with negotiating the project scope for system replacements to include updating the technical specifications and room construction requirements
• Supports the MES Site Manager in...