Customer Operations Specialist: Insights & Escalations

Sprout Solutions is seeking an Operations Specialist to join our growing support team in Mandaluyong. You will handle customer calls, surface operational issues, and deliver escalation insights that improve both customer and client experiences.

Identify trends, communicate with English-speaking restaurant clients when needed, and provide clear, actionable summaries to internal teams. This fast-paced role requires ownership, analytical thinking, and the ability to adapt to shifting schedules.