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Customer Operations, Services & Solutions Leader

Lion

Australia, New South Wales, Australia Full-time June 11, 2026

Found Description

At LION, great customer experiences are powered by great people.


We're looking for a Customer Operations, Services & Solutions Leader to lead our Sales Service team and play a key role in supporting customers, sales teams and logistics partners across Australia.

This is a people leadership role at the intersection of Sales and Supply Chain. You'll build strong relationships, lead through complexity, and help balance customer expectations, operational realities and commercial outcomes in a fast-moving, high-volume environment.

What you’ll do:

  • Lead and develop a frontline team responsible for customer orders, enquiries, issue resolution and field sales support

  • Build strong relationships across Sales, Supply Chain, customers and logistics partners

  • Coordinate the resolution of customer issues, service challenges and complex operational conversations

  • Drive continuous improvement initiatives that enhance service an...
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