Customer Operations Representative (Aftermarket)

*PLEASE APPLY WITH YOUR UPDATED ENGLISH RESUMÉ*Customer Operations Representative (Aftermarket)Location: Apodaca, Nuevo León, MexicoCompany: Allison Transmission – Off Highway (AOH)? About the RoleWe are looking for a Customer Operations Representative to join our Allison Off Highway (AOH) team.
In this role, you will act as the primary point of contact for customers, managing orders end-to-end and ensuring a seamless customer experience across the entire order lifecycle.This is a highly collaborative and operations-focused position, ideal for someone who thrives in a fast-paced, cross-functional environment and enjoys solving complex customer and logistics challenges.
? What You'll Do- Manage customer orders from entry to delivery, ensuring accuracy and timeliness- Respond to customer inquiries related to pricing, availability, and order status- Proactively follow up on open orders and resolve issues such as delays or discrepancies- Coordinate with Supply Chain, Logistics, ...