Customer Operations Representative (Aftermarket)

Customer Operations Representative (Aftermarket)About the Role
We are looking for aCustomer Operations Representativeto join our Allison Off Highway (AOH) team.
In this role, you will act as the primary point of contact for customers, managing orders end-to-end and ensuring a seamless customer experience across the entire order lifecycle.This is a highly collaborative and operations-focused position, ideal for someone who thrives in a fast-paced, cross-functional environment and enjoys solving complex customer and logistics challenges.What You'll DoManage customer orders from entry to delivery, ensuring accuracy and timelinessRespond to customer inquiries related to pricing, availability, and order statusProactively follow up on open orders and resolve issues such as delays or discrepanciesCoordinate withSupply Chain ,Logistics ,Distribution Centers ,Engineering , andSalesto meet customer needsHandle shipment tracking, logistics coordination, and delivery-related concernsMai...