Customer Operations (Phone Collections Agent)

At Félix, we’re building the financial ecosystem for Latin immigrants in the U.S., starting with an AI‑powered chatbot on WhatsApp that lets users send money home as easily as a text. We use AI, blockchain, and stablecoins to make cross‑border payments faster, cheaper, and more accessible.

We are a hyper‑growth Series B company with over $100 million in funding from top global investors and have received the CrossTech Fintech Startups Award. Our team is highly talented, relentlessly focused on empowering customers, and driven by a bias for action and experimentation.

About the Role

The Customer Operations (Phone Collections Agent) role is part of our growing SNPL (Send Now Pay Later) product. You will manage outbound contact across phone, SMS, and email to help borrowers stay on track with their loan commitments. Based in Mexico, you will work directly with U.S.‑based Latin immigrant borrowers, balancing empathy with recovery goals and using Félix’s data to...