Customer Operations Manager

**Location**: Mexico City (Hybrid)**Industries**:B2B SaaS Platform, Fintech, PaymentsCompensation Details**Salary**: $85,****** MXN monthly**Variable Pay**:Equity Package**Other Benefits**:Health insuranceFlexible vacationLearning stipend**Key Challenges**- Own merchant launch: manage handoff from Sales, define launch plans, lead training and enablement.
- Define and track operational KPIs (launch timelines, support SLAs, onboarding speed).
**Role Summary**Customer Operations Manager to lead merchant launches, onboarding, and support.Ensure fast, seamless setups and high-quality service, working cross-functionally with Sales, Risk, and Growth to drive successful merchant and buyer experiences.
**Must-Have Requirements**These qualifications are required to be considered for this position.
- 5-7+ years in operations, customer support, or implementation at a fintech, SaaS, or payments- Experience in stakeholder management: strong communicator with experience aligning in...