Customer Operations Manager

Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human‑centric customer experience. Ultimately, we help SMBs be ‘on the money'.

Delivering a great customer experience for SMBs is a key differentiator for us, and we are investing heavily in building a world‑class support team (CX). As part of our next stage of growth, we need to invest in our CX Operations team to ensure we don’t sacrifice quality and instead continue to better service our customers. We’re looking for our first Customer Operations Manager to join our team and help us enhance our customer journey, streamline our processes, and foster a customer‑centric culture.

In this role, you...