Customer Operations Manager (San Pedro Tlaquepaque)

Job SummaryLead the US Order Management Team delivering superior customer experience; achieving business requirements; partnering with customers and internal HP Supply chain teams.ResponsibilitiesAccountable for order execution and backlog management; orders processed effectively and efficiently; ship and deliver per business and partner expectations.Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience.Effectively manage all orders in backlog to enable Market share and Quarter end business requirements.Ensure operational excellence to help enable HP revenue goals, and drive actions to meet operational and TCE metrics.Manage and drive actions to deliver KPI's and metric requirements (i.e.: OTD, SNI, backlog, TCE).
Manages a team of individual contributors by monitoring and/or setting performance goals and objectives; works closely with team to set priorities; motivates, coaches, and fosters creativity ...