Customer Operations Manager II at IKEA

Drive exceptional service as a Customer Operations Manager II at IKEA. This role requires leadership in managing customer experiences, ensuring satisfaction, and fostering team collaboration.
Join IKEA’s team to implement customer operations strategies with a focus on performance and solutions. With a minimum of 3 years in leadership within a high-volume retail or customer service environment, your expertise will help create a welcoming atmosphere for customers. Your ability to connect with people and your keen insight will strengthen our customer-first approach.
Key Responsibilities:
• Ensure safety and satisfaction in the Småland area
• Lead and coach the Customer Operations team
• Analyze performance standards and implement corrective actions
• Collaborate with key stakeholders for customer insights
• Continuously improve customer operational experiences
Requirements:
• Minimum 3 years of leadership experience in retail
• Proven sales and customer servi...