Customer Operations Manager at Indigo

Elevate customer experiences as Indigo's Customer Operations Manager. Lead a passionate team to drive sales and create an inspiring shopping environment in a vibrant, book-filled space.
At Indigo, you will manage omni sales results while ensuring superior customer service standards. This leadership role requires a proactive approach to analyze sales performance and implement strategies for improvement. You will champion technology and foster a positive work culture, enhancing employee engagement and development.
Key Responsibilities:
• Manage and motivate the customer operations team
• Analyze sales performance to reach profitability targets
• Advocate for customers in decision-making processes
• Lead omni-sales programs and leverage technology effectively
• Ensure compliance with health and safety policies
Requirements:
• 2-3 years of management experience in retail
• Strong ability to lift medium to large items
• College degree or equivalent experienc...