Customer Operations Manager at Indigo

Lead customer experiences and sales success as the Customer Operations Manager at Indigo. Drive omni-sales strategies, motivate your team, and enhance shopper engagement across all channels.
In this role, you will oversee the customer experience while ensuring sales targets are met. With direct management responsibilities, you will motivate your team to excel in customer service and product suggestions. This position also emphasizes technology integration to optimize shopping experiences.
Key Responsibilities:
• Manage and motivate customer service teams for top results
• Analyze sales performance and create action plans
• Advocate for customer-centric decision-making processes
• Lead omni-platform sales initiatives effectively
• Champion innovative technology for enhanced customer interaction
Requirements:
• 2-3 years management experience in specialty retail
• Flexibility to work evenings, weekends, and holidays
• Capacity to lift items up to 40 pound...