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You won't be managing customer relationships. You won't be running support or doing CS work yourself. You'll be the operational infrastructure behind everything that happens after a customer goes live: the systems, the playbooks, the data, and the processes that make CS, support, and the commercial post-sale motion run well.
This is a broader role than the title might imply. It spans CS operations, support operations, NRR modeling and renewal forecasting, and customer advocacy. The common thread is that all of it lives in the same part of the customer lifecycle, and all of it needs an owner who understands how the pieces connect.
We're hiring for someone who can hold that breadth without losing depth. Strong candidates will understand what renewal pressure actually feels like, what CS teams need to manage a book of bu...