Found Description
Be the driving force of customer engagement at Activate as a Customer Operations Lead in Mississauga. Guide both customers and staff to deliver top-notch experiences.
In this full-time role, you will report directly to the Store Leader, enhancing customer satisfaction and operational flow. Your ability to motivate the Game Facilitators and resolve issues will keep the atmosphere lively and enjoyable. Emphasize efficiency and collaboration to ensure smooth operations throughout your shift.
Key Responsibilities:
• Manage communication with customers regarding bookings
• Ensure accurate daily cash-out and invoicing
• Address and elevate customer complaints effectively
• Monitor room readiness and team assignments
• Coach staff for optimal performance and customer success
Requirements:
• Preferred experience of 1–2 years in a similar capacity
• Flexibility for various shift times including nights
• MS Of...
In this full-time role, you will report directly to the Store Leader, enhancing customer satisfaction and operational flow. Your ability to motivate the Game Facilitators and resolve issues will keep the atmosphere lively and enjoyable. Emphasize efficiency and collaboration to ensure smooth operations throughout your shift.
Key Responsibilities:
• Manage communication with customers regarding bookings
• Ensure accurate daily cash-out and invoicing
• Address and elevate customer complaints effectively
• Monitor room readiness and team assignments
• Coach staff for optimal performance and customer success
Requirements:
• Preferred experience of 1–2 years in a similar capacity
• Flexibility for various shift times including nights
• MS Of...
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