This is a remote position.

Customer Operations Automation Lead

Remote (India) | Contour Education

Also searched as: CX Automation Specialist, AI Solutions Engineer, AI Automation Engineer, Conversational AI Developer, Chatbot Developer, CRM Automation Engineer, AI Implementation Specialist, HubSpot Automation Specialist, Customer Support Automation, AI Automation Consultant, Customer Service AI Specialist

We have six customer inboxes handling thousands of student and family queries: email, web forms, tickets, and (later) calls. Today, humans answer every single one. We want an AI and automation layer that handles the routine volume so humans only touch what genuinely needs a human.

If you have built customer automation before, even once, and you can show us what you shipped and what ...