Customer Operations & Account Program Manager

Customer Operations & Account Program Manager

Summary

We are seeking a highly motivated and experienced Customer Operations & Account Program Manager to lead and optimize our customer programs and daily operational execution. In this role, you will provide direct management to entry-level professional and semi-skilled employees performing diverse, specialized roles across multiple work groups.

As the primary operational interface between smaller customer accounts and the company, you will manage specific programs to achieve planned revenue and profit targets. You will also collaborate closely with cross-functional teams overseeing day‑to‑day account activities to ensure projects stay on schedule and product deliveries arrive on time.

Detailed Description

• Provide direct, day‑to‑day supervision to employees across multiple functions or work groups, assigning tasks and conducting regular quality checks.
• Direct and guide s...