Customer Onboarding Specialist

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Overview

Who you are: We are looking for a high‑output, thoughtful, and skilled onboarding specialist to add value, energy, and technical expertise to our team. You thrive in the spotlight with customers, eager to spend as much of your day as you can helping them be successful. You not only have the technical chops but also have mastered the art of customer experience to deliver onboarding sessions as part of a customer’s full life cycle. You are a troubleshooting expert, and a consummate people person with deep empathy for ensuring that our employees and customers’ needs are understood and expectations are not only met, but exceeded.

Responsibilities

• Conduct daily...