Customer Onboarding and Implementation Manager

Hybrid

Work Schedule : Night Shift

Work Location : BGC

Job Responsibilities:

Team Leadership & Delivery Ownership

• Set clear performance expectations tied to customer and business outcomes

• Balance capacity, workload, and prioritization across the portfolio

• Run weekly operational cadences (portfolio, milestone, and risk reviews)

• Coach in real time within active engagements

• Build a high-accountability, high-support team culture

Process & Governance

• Translate strategic direction into standard onboarding motions and runbooks

• Drive full adoption of tools, data standards, and delivery methodology

• Ensure strong project hygiene, timeline integrity, and scope control

• Implement inspection frameworks that eliminate heroics and unmanaged risk

Escalation & Delivery Control

• Act as the first-line escalation point for delivery risk and custom...