Customer Onboarding & Enablement Specialist

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Customer Onboarding & Enablement Specialist | Build the Australian enablement function from scratch | From A$85K Base + Super, with flexibility for the right person | Melbourne (Sydney or Brisbane considered)

You'll write the playbook, not follow one.

Beam is hiring its first local onboarding and enablement specialist in Australia. This is the person who takes a customer from pilot kick-off through to real, daily usage, working alongside the project managers and operational leads inside Australia's largest not-for-profits, care providers and government departments.

The product is Beam Notes, an AI tool that saves frontline workers more than 8 hours of admin a week. Nearly 100,000 frontline workers across the UK, US and Australia use it regularly. It's already in the hands of social workers, NHS clinicians, mental health practitioners and safeguardi...