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Customer management manager

Orange

monterrey, nuevo león, Mexico Full-time June 25, 2026

Found Description

Orange Business is here!
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. As the Customer Service Manager, you will be instrumental in elevating our customer experience, ensuring quality service delivery, and being the go‐to expert for all service‐related inquiries, ultimately enhancing relationships and driving business success.
You will bear the overall responsibility for the Quality of Service and Customer Satisfaction across all implemented Orange Business Services in‐sourced and outsourced offerings.
Acting as the primary point of contact for service‐related issues, you will ensure swift solutions and scale incidents responsibly when necessary.
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