Found Description
Customer Loyalty Representative (CLT Rep)
Hello Chef is growing fast — serving more customers each week while staying deeply focused on trust, quality, and long-term relationships.
We’re hiring a Customer Loyalty Representative (CLT Rep) to support customers at key moments in their journey — where empathy, judgment, and care make a real difference.
This is not a call centre role and not a sales role. It’s a customer-facing role focused on human support — especially when something goes wrong, when customers have questions, or when they need a bit of extra help.
Mission
Protect customer trust and help customers get lasting value from Hello Chef through thoughtful, human support.
Accountabilities
1. Protect customer trust through reliable issue resolution. Resolve customer issues correctly and empathetically, preventing avoidable dissatisfaction from turning into churn and flagging recurring problems or risks early.
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