Customer Loyalty Manager at Concept Ford

Elevate customer retention with Concept Ford as a full-time Customer Loyalty Manager in Georgetown, ON. Drive impactful loyalty initiatives to enhance customer relationships and satisfaction.
The Loyalty Manager role is integral at Concept Ford, focusing on creating and implementing effective loyalty strategies. This on-site position emphasizes collaboration with sales and service teams to foster customer retention and generate repeat business. Strong analytical skills are essential to track program performance and enhance the overall customer experience.
Key Responsibilities:
• Analyze customer data to identify retention and loyalty opportunities
• Develop targeted loyalty campaigns with sales and service teams
• Monitor program metrics and report results to leadership
• Engage with customers to resolve loyalty program concerns
• Coordinate events to enhance customer loyalty experience
Requirements:
• Proven experience in loyalty programs and customer strate...