Customer Loyalty Manager at Concept Ford

Shape customer experiences as the Customer Loyalty Manager with Concept Ford in Georgetown, ON. This full-time role focuses on creating and managing effective loyalty programs to drive retention and referrals.
As a key member of the Concept Ford team, you will design initiatives that enhance customer loyalty while analyzing data to spot retention opportunities. Engaging with customers directly, you will ensure high-quality experiences across various touchpoints. Collaborating with sales and service teams is essential to meeting customer needs and enhancing satisfaction. Additionally, you'll monitor program performance and report results to leadership regularly.
Key Responsibilities:
• Design and implement customer loyalty initiatives
• Analyze customer data to identify retention opportunities
• Develop targeted loyalty campaigns with sales teams
• Engage with customers and resolve loyalty-related concerns
• Monitor metrics and report on program performance
Requi...