Found Description
Overview
Company: Tolcon
Location: Centurion
Reports to: Group Stakeholder Engagement Specialist
Purpose: To coordinate and manage customer complaints, maintain effective communication with clients and external stakeholders along the N3 route, and provide accurate reporting to ensure customer satisfaction and contractual compliance.
Qualifications
- Diploma or certificate in public relations, customer service, communication, community development, business administration, HR or related field
- Valid unendorsed code EB driver’s license (previously code 08)
- Advanced computer literacy skills (MS Office)
- 5-10 years' experience in customer service, stakeholder engagement, public relations, or a similar role
Required competencies
- Strong customer service orientation
- Good verbal and written communication skills
- Conflict resolution and problem-solving skills
- Relationshi...