Customer Journey Technician

Department:

LET’S CUT STRAIGHT TO IT 

At Severn Trent, our people are at the heart of everything we do. We’re in the top % of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

We’re looking for a Customer Journey Technician to join our Workforce Planning and Optimisation team in Pride Park, Derby on a permanent basis.

In the role you’ll proactively manage customers through any potential failures in delivery to avoid complaints and repeat calls. You’ll keep customers up to date on the st...