Found Description
Customer Journey Specialist
The Customer Journey Specialist plays a key role in designing, orchestrating, and evolving customer journeys across digital channels (email, SMS, push, app). This person translates business and CRM objectives into cohesive, personalized, and measurable journeys, ensuring each customer interaction is relevant, well sequenced, and aligned with user needs and brand standards.
Acting as a bridge between strategy, operations, and technical teams, the Customer Journey Specialist ensures an end‑to‑end view: from journey definition and entry rules to deployment, performance monitoring, and continuous improvement.
- Employment Type: Full‑time, contract through April 30, 2027, with possibility of renewal; hybrid position
- Location: Montreal‑Nord (1 day per week on‑site, 4 days remote)
- Hours: 37.5 hours per week
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