Customer Journey Specialist at Alberta Blue Cross

Elevate customer experiences with Alberta Blue Cross® as a Journey Management Specialist. In this role, you will enhance service delivery through insights and collaboration across teams.
Alberta Blue Cross® seeks a Journey Management Specialist to transform how customers interact with services. This position calls for a strong background in journey management, customer insights, and collaboration with various teams, including Experience and Enablement, IT, and Product. Ideal candidates will have excellent analytical skills and a passion for service design and human-centered methodology.
Key Responsibilities:
• Create comprehensive end-to-end customer journey maps
• Identify pain points and critical touchpoints for improvements
• Maintain current documentation as services evolve
• Facilitate workshops and collaborative sessions across teams
• Analyze customer data for insights and measurement
Requirements:
• Degree in business, design, or related field
• 3-...