Customer Journey Expert

Customer Journey Integration Squad – WB Tribe Lending

For ING Wholesale Banking (WB) Tribe Lending we are looking for a Customer Journey Expert for our Integration squad. This squad is part of the Loon Booking area in Tribe Lending, the purpose of our Tribe: Make complex lending simple! For borrowers, ING employees, investors, and regulators. The Tribe is responsible for easy, reliable, and controlled processes for getting a loan and managing your loan. Our clients are spread across 40 countries; we are converging to one way of serving our clients, delivering a uniform client experience across countries.

Within ING we have embarked on our Accelerate Think Forward journey to build the next generation digital bank. We strive to provide (beyond) banking services which are personal, relevant, instant and seamless. We have always been at the forefront of providing new innovative services and exploring new technologies. At this moment we see a lack of automation, stan...