Customer Intelligence Manager

Job Description

Responsible for independently managing quantitative and qualitative market research projects, translating customer, market, and business data into actionable insights and recommendations that support business decision‑making.

The role also manages the organization’s internal survey and research operations capabilities, including online panels and survey platforms, overseeing research delivery from project intake through survey programming, fieldwork execution, data processing, and quality control to ensure efficient and high-quality delivery of business research requirements.

The Customer Intelligence Manager is expected to build deep business understanding, apply advanced analytical techniques, and identify opportunities to strengthen both research capabilities and business outcomes.

Duties and Responsibilities

Market Research & Insights

• Lead end‑to‑end quantitative and qualitative research projects from...