Found Description
Job Description
The Customer Intelligence Head is a key strategic leader responsible for elevating the organization's understanding of its customers, competitors, and future market landscape. This role drives prescriptive, data‑led strategy by leading the CI team to integrate big data and AI tools to deliver proactive, personalized insights. The Head champions futures thinking focused on customer intelligence to anticipate disruptive trends and serves as an internal consulting partner to Senior Leaders and Business Units, ensuring all critical business decisions are grounded in deep, commercially relevant customer evidence.
Duties & Responsibilities
- Strategic Insight & Consulting
- Lead the Customer Intelligence team as a high‑impact internal consulting function for Senior Leaders and Business Units, providing data‑backed solutions for complex, high‑stakes business challenges.
- Develop and implement methodologies for futur...