Customer Implementation Manager, Buenos Aires

About The Role

As the Customer Implementation Manager, your role is to manage the entire onboarding process for your book of business, beginning to end – from sales handover through configuration, training, and activation. As the first point of contact, this role is instrumental in managing all aspects of customer relations post‑sales stage.

What You’ll Do

• Conduct in‑depth implementation and optimization sessions for new and cross‑sold customers, tailoring the experience to drive adoption and usage of our Helpdesk and AI Agent products.
• Build on behalf of the customer, utilizing a consultative approach to customize solutions that align with their specific needs and goals.
• Drive the activation ratio and reduce time to activation through a white‑glove experience, providing guidance and onboarding for Helpdesk and AI Agent products.
• Establish trust with customers by demonstrating expert knowledge of our products, sharin...