Customer Happiness Operations & Workforce Specialist (Guadalajara)

Customer Happiness Resource Specialist

Customer Happiness Operations • AI Oversight • Workflow Intelligence

Do you enjoy figuring out how systems work? Do you naturally notice patterns, inefficiencies, and operational issues that others miss? Are you the person who asks why? when something doesn't make sense and enjoys digging into the details until you find the answer? If so, we'd like to meet you.

What You’ll Be Responsible For

You’ll spend much of your day monitoring customer support queues, communication channels, agent activity, and workflow performance to help ensure customer conversations continue moving efficiently through the department. You’ll identify issues, spot bottlenecks, and help maintain operational accountability across Customer Happiness teams.

You’ll help monitor AI‑assisted customer interactions, identify hallucinations, broken workflows...