Found Description
Join a leading hospitality/Retail group dedicated to delivering exceptional guest experiences and innovative customer engagement strategies. We are seeking a dynamic Customer Growth Manager to drive customer relations and marketing initiatives, contributing to our continued success and expansion.
Duties:
Key Roles and Responsibilities
High Value Segment Strategy & Ownership
• Own the Loyals and Champions segment strategy, value propositions, objectives, and KPIs.
• Translate customer insights (RFM, frequency, spend, tenure) into actionable growth initiatives.
• Identify opportunities to migrate customers from Loyal to Champion while reducing churn.
Annual & Quarterly Growth Planning
• Develop annual and quarterly growth plans for high‑value segments.
• Balance brand‑led and growth‑led initiatives based on commercial impact and learning value.
Brand‑Led & Growth‑Led Campaigns
• Lead hig...