Found Description
Customer Fulfilment Leader
Job Description Summary
The Customer Fulfillment Leader – Gulf & NA serves as the primary liaison between the region and repair service centers, managing in-shop repair demands. They provide strategic leadership to balance timely customer deliveries and cost efficiency, leveraging KPIs within the Optimization Framework.
- Directing gas customer demands to the appropriate service center based on needs and capacity.
- Collaborating with Region CPM/Sales teams to ensure accurate job information for optimal service placement.
- Participating in weekly operational calls to communicate service center capabilities and set expectations.
- Overseeing repair demand logistics, ensuring timely shipments and meeting customer promise dates.
- The leader will drive LEAN projects, standardize processes across the Optimization team and Repair Value Stream.
Job Description
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